Terms of Service

1. Acceptance of Terms

By accessing or using SonderEQ's Services, you agree to these Terms of Service ("Terms"). If you do not agree, you may not use the Services.

2. Description of Service

SonderEQ provides secure communication and sentiment analysis tools that help organizations engage their members through text messaging and digital platforms. The Services are designed for organizational use — to strengthen communication, feedback, and trust within groups.

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services.

4. Account Responsibilities

If you create or manage an account for your organization, you are responsible for:

• Maintaining the confidentiality of your credentials.
• Ensuring that data shared through the platform is accurate and authorized.
• Using the platform only for lawful and legitimate communications.
• Avoiding impersonation, spam, or unauthorized use of member data.

5. Acceptable Use

You agree not to:

• Violate any law, including spam, privacy, or consumer protection regulations
• Interfere with or disrupt the Services
• Attempt unauthorized access to SonderEQ's systems
• Transmit harmful, misleading, or abusive content

SonderEQ reserves the right to suspend or terminate access for violations of these Terms.

6. Data Ownership and License

• Organizations retain ownership of their data and member information.
• SonderEQ may process that data solely to provide and improve its Services.
• By using the Services, you grant SonderEQ a limited, non-exclusive license to use, host, and analyze data as needed to operate and improve the platform.

7. Intellectual Property

All intellectual property associated with SonderEQ — including software, design, content, and branding — remains the exclusive property of SonderEQ, Inc. You may not copy, modify, distribute, or create derivative works without written consent.

8. Payment and Billing

If your organization subscribes to a paid plan, payment terms are defined in your signed agreement. SonderEQ may suspend Services for nonpayment.

9. Disclaimers

The Services are provided "as is" without warranties of any kind, express or implied. SonderEQ does not guarantee that the Services will be error-free, uninterrupted, or that all insights are accurate.

10. Limitation of Liability

To the fullest extent permitted by law:

• SonderEQ shall not be liable for indirect, incidental, or consequential damages.
• SonderEQ's total liability for any claim shall not exceed the amount paid by your organization in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold SonderEQ harmless from any claims, damages, or expenses arising from your misuse of the Services or violation of these Terms.

12. Termination

SonderEQ may suspend or terminate your access to the Services if you breach these Terms, misuse data, or engage in conduct that harms others or SonderEQ's integrity.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

14. Dispute Resolution

Disputes will first be addressed through good-faith negotiation. If unresolved, they shall be submitted to binding arbitration in Delaware, except where prohibited by law.

15. Changes to Terms

We may update these Terms periodically. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

16. Contact Us

For questions about these Terms, please contact: