Privacy Policy

1. Introduction

SonderEQ ("we," "our," or "us") values truth, clarity, and trust — the foundations of all meaningful relationships. This Privacy Policy explains how we collect, use, and protect your information when you use our communication platform, website, and related services (collectively, the "Services"). We are committed to transparency and to using technology to amplify human connection, not exploit it. SonderEQ, Inc. is a Delaware corporation with headquarters in the United States.

2. Information We Collect

We collect information to deliver our Services effectively and securely.

a. Information You Provide Directly

• Contact details (e.g., name, phone number, email)
• Account credentials
• Organizational affiliation or membership information
• Messages, responses, and survey data sent through our platform
• Payment or billing information (when applicable)

b. Information Collected Automatically

When you use our Services, we may automatically collect:

• Device and browser information
• Log and usage data (e.g., pages visited, timestamps)
• Message metadata (e.g., delivery status, open rates, response times)
• IP address and approximate location

c. Information from Third Parties

We may receive information from organizational partners or service providers (e.g., uploaded membership lists) to help us deliver the Services.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Facilitate secure communication between organizations and their members
• Analyze sentiment and engagement to generate aggregated insights
• Personalize experiences and communication
• Detect, prevent, and address misuse or security threats
• Comply with legal obligations

We never sell personal information. We may use aggregated or de-identified data to improve the performance of our Services — never in a way that identifies individuals.

4. Data Sharing

We share data only when necessary:

• With your organization: To deliver insights and reports relevant to member communication.
• With trusted service providers: For hosting, analytics, and communication infrastructure (e.g., Twilio). These providers are bound by strict confidentiality and data protection agreements.
• For legal reasons: To comply with law or protect the safety, integrity, or rights of users or the public.

We do not share data for advertising or unrelated commercial purposes.

5. Data Retention

We retain personal data only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes. When no longer needed, data is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at info@sondereq.com.

7. Security

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or misuse. While no system is perfectly secure, we continuously improve our protections in line with industry best practices.

8. Children's Privacy

Our Services are not directed toward individuals under 16. We do not knowingly collect data from minors.

9. International Data Transfers

If you access our Services from outside the United States, your information may be transferred and processed in the U.S. We apply appropriate safeguards consistent with applicable law.

10. Updates to This Policy

We may update this Privacy Policy periodically. The "Effective Date" above reflects the most recent version. We encourage you to review this page for updates.

11. Contact Us

If you have questions or concerns about this policy, please contact: